High-strength business philosophy
"High-strength" quality concept: 1% service and quality fault will cause 100% loss of reputation!
Quality is the life of an enterprise, and credibility is the foundation of an enterprise. A customer may be only 1% or even less for a "high-strength" company, but it is all for the customer. An inconspicuous small problem is enough to make the customer 100% dissatisfied with the company, resulting in " "Gaoqiang" corporate reputation is lost! Therefore, whether it is a large business or a small business, we must always treat each customer with a high degree of enthusiasm and treat each customer equally to ensure that the quality of the "high-strength" enterprise is not compromised, and the reputation is not compromised.
"100" refers to all products, "1" refers to defective products, and "0" refers to reputation. This equation is connected to the reputation formula, that is, as long as one defective product is produced, the reputation of the entire enterprise will be exhausted.
One day, a customer complained that the quality of a certain unit had a little problem, and the hardness was too high. After the general manager of this company learned about it, he realized that the company’s image would be damaged because of this little problem. After the investigation and verification were correct, At all costs, I replaced this unqualified product overnight, apologized to this company, and promised that similar things would not happen again.
In this way, the general manager strictly mastered the reputation formula, preserved the company's image and honor, and also helped each employee develop a serious and responsible work attitude and treat customers as God. The reputation formula of "100-1=0" is applicable to all walks of life. In front of customers, 1% of faults will lead to 100% loss of credibility, and if credibility is lost, the company will lose the right to survive.